Written consent to treatment is mandatory. Mask wearing is optional. It is your responsibility to let us know in advance of any medical, access or mobility complications or requests, e.g., an eardrum perforation, grommets, use of a PVP shunt, medication, pregnancy, sound sensitivity, tinnitus, wheelchair access, specific health insurance administration requirements, etc. Some of our appointments must be prepaid, but all non-paediatric ear cleaning services are payable upon completion in the clinic. We do not issue invoices for later payment. We have a zero-tolerance approach towards lateness, harassment and abuse. Ear cleaning appointments can be rearranged up to 24 hours beforehand. Rearrangements of any form/for any reason within the 24-hour period – including for free appointments – will require pre-payment for a non-refundable, non-exchangeable appointment next time. Cash and card payments, including AmEx, are accepted. There is no special price for ‘one-ear-only’ or ‘no wax’ appointments. If there is no actual blockage, we conduct an Ear Health Consultation to understand the cause of the perceived blockage. An Ear Health Consultation will be charged at the same price as an Ear Cleaning appointment. An additional charge applies for our Ear Infection Treatment/Prescription service and also for our Foreign Body Removal service – the latter applies if the ear canal blockage is caused by anything other than wax, skin débris or infection discharge. We will always obtain verbal consent before carrying out a procedure that requires an additional charge. Unless marketing consent is given, we retain personal information for continuity of medical care only. We will delete all your personal information from our system immediately if you so request. We do not retain any payment data.